Placing an order
Chose an item you want and add it to the cart. Complete the transaction by going to the checkout and filling in all your information as if it was a normal order. Once you reach the "Your notice to us" box, you must fill in the layby details and options you wish for your order.
This will include:
1. Initial deposit amount (minimum of 10%)
2. Payment plan (weekly, fortnightly, or monthly)
3. Length of layby (minimum of 1 month and maximum of 12 months) OR The amount you wish to pay each week/fortnight/month (minimum of $50 as far as this will repay the layby loan fully by end of the term)
This will allow us to calculate your payment plan, and charge you accordingly. The credit card you used for the initial deposit will be the card used for each subsequent payment and if you wish to use another payment method, please let us know while placing the order, or send us an email at firstname.lastname@example.org. Your subsequent payments will take place automatically, as your credit card information is stored on our secure servers and we calculate the payment amount each time for your convenience. If there are any problems processing a payment, we will contact you to discuss options. If you ever wish to change your payment plan just contact us and we will happily change this for you. Every payment period, we will send you an email of your layby status and remaining balance for your information. Once the layby is fully paid, then the item will be dispatched from our warehouse and delivered to you.
If you have any questions regarding your layby once you have placed the order, please feel free to contact us on 0800-521277 or mobile 021-2716160 and we will happily discuss the information further.
If you do wish to cancel an existing layby order you have placed with us, please email or call us and let us know. We do charge a 10% cancellation fee, as well as a 10% restocking fee (i.e. a total of 20% of the order). You can cancel your order at no charge if payments have not yet commenced, however after payments have commenced the fees will be deducted from the refund as stated above.
Layby Product Change
If you would like to change your order (upgrade or downgrade),10% admin fee will be charged and the deposit paid less 10% fee will be applied to the new product ordered.
Layby order example
If we wanted to layby a product, first we would add it to the cart and go to the checkout, we would also need to select the final delivery method and payment method otherwise you will not be able to proceed to checkout:
As we can see above, the final price of the order is $1,099.99 after shipping has been added on.
Now we continue to the secure checkout and fill in our details as if it was a normal order. Once we reach the "Your notice to us" box, we fill in our layby payment options. So if we wanted an initial deposit of 10%, with a monthly payment option, paying $100 every month, we would fill it in as shown below:
After this, we would click next, and fill in our credit card details and complete the order.
So for this example, we see that the the final price of the order was $1,099.99, therefore the initial deposit would be 10% of that ($109.99) and this would be initially charged to the credit card. This leaves a balance of $990 to be paid in 6 months, and after this initial payment we would send an email indicating this. Every subsequent month, we will charge $100 and take this off the remaining balance and emailing this to you. Thus after 9 months of successful payments, we would see the remaining balance being $90. On the final month of payments (month 10) we would only charge $90 as this is the remaining balance. After this final payment is complete, we will finalise the order by dispatching it from our warehouse, and it will be delivered to you based on your delivery options you selected during the initial order.